invoicing payments credit card invoices statements statement billing payment information managing seats accounting Subscriptions

In this article:

Managing Purchased Employee Training Seats

Managing Payments & Invoices

Understanding Seat Changes & Billing in Greenius

Cancellation Requests

Troubleshooting: "Save Changes" Button is Greyed Out When Reducing Seats

Subscriptions - Managing Purchased Employee Training Seats

Introduction

This article will discuss how to manage your seats in Greenius. We will review how to increase your seat count, and learn how to activate and deactivate employees from this page. For more information, see Greenius Plans and Pricing.
⚠️ Note: You can only add seats, not remove. Any seats that get added are permanently added to your contract until 60 days before.

Increasing your Paid Training Seats

Step 1: Start by clicking on the Setting menu at the bottom left of your screen. From the pop-out banner, choose Subscription & Seats.

• You will only be able to add seats (not remove them) during your contract term.
• The arrows may not decrease your seat count, and the Save Changes button may remain greyed out when you try to enter a lower number.

Step 3: Lastly, click on Save & Complete, or click on one of the links to add employees to Greenius. You can also scroll down from this page, and activate or deactivating staff already loaded into the program. 

Subscriptions - Managing Payments & Invoices

Introduction

This article will discuss how to manage your Payment Settings. We will review how to add or update credit card information, view past or current invoices and generate statements. 

Adding Credit Card Payment Information

Start by navigating to the Settings tab towards the bottom left of your Greenius dashboard. Then click on Billing Details.

From this Payment Settings and Invoices page, you will be able to add a new credit card or edit an existing card on file. Click the green ADD button and enter your information accordingly. If you need to edit an existing card on file, you can do so by clicking on the green EDIT button next to your existing card information. 

If you need to edit an existing card on file, you can do so by clicking on the green EDIT button next to your existing card information. 

Note: If you browser is zoomed in beyond 100% you may need to scroll over to the right to see these buttons. Enter your payment information into the fields provided and click the green SAVE button.

Invoices

In this section we will review how to view, send or print invoices. From your Billing Details page, click on the green hamburger menu at the left (The green circle with 3 lines). Click on Invoices.

From your Invoices page, you will see all of your past invoices as well as various filtering options. If you wish to download, print or email an invoice, click on VIEW to the right of the invoice required. 

From this page, you will see an option to either print or email the invoice.

Note: If you choose the email option, the invoice will be send to the main contact email we have on file in your Account Settings. If you need to change this, click on the Account Settings tab from your dashboard and update the email address listed there. 

Statements

You can generate a statement for your Greenius charges at any time. Remember, you will need to click the generate button and select a date range, before anything will display on this page. 

Start by clicking on the Green menu once again, this time choosing "Invoices"

Next, click on the Green "Generate" button. 

Finally, choose a date range and click "Generate" one more time. 

Understanding Seat Changes & Billing in Greenius

How Seat Billing Works

• You are billed based on the number of seats purchased in your subscription.

• Each seat allows one active employee to be enrolled in training.

• Seat changes take effect immediately and are prorated for the remainder of your billing cycle.

Adding Seats

1. Go to Settings > Manage Subscription (or Subscription & Seats)

2. Increase the number in the Seats Purchased box

3. Click Save & Continue, then Save & Complete

The additional cost will be prorated — you'll only be charged for the remaining days in your current billing period.

Reducing Seats

1. Deactivate employees first: Go to Employee Training > My Employees and deactivate employees until your active count is equal to or less than your desired seat count

2. Then go to Settings > Manage Subscription

3. Decrease the number in the Seats Purchased box

4. Click Save & Continue, then Save & Complete

Troubleshooting: Seat Reductions

If you're trying to reduce your seat count and the "Save Changes" button is greyed out or unresponsive:

• Check active employee count: You cannot reduce seats below the number of currently active employees. Go to Employee Training > My Employees and deactivate employees until your active count matches or is below your desired seat count.

• Check your plan type: Annual plans offer predictable billing and budgeting, so seat reductions are not available mid-term. Seat increases can be made at any time.

• Try a different browser: Clear cache/cookies or try Chrome in an incognito window.

• Refresh and retry: After deactivating employees, refresh the Subscription page and try again.

Where to Check Your Billing

• Go to Settings > Billing Details to access your billing portal.

• Your billing portal shows invoices, payment methods, and upcoming charges.

💡 For specific pricing quotes based on your account and plan, contact Greenius Support at support@gogreenius.com or call 1-877-482-2323.

Subscriptions - Cancellation Requests

In order to cancel your Greenius subscription, please send an email request to support@gogreenius.com. Once we receive your request a Greenius account manager will reach out to confirm the details of your cancellation. Please not that accounts will not be cancelled until an account manager has made contact with the owner of the account to verify the cancellation. 

Troubleshooting: "Save Changes" Button is Greyed Out When Reducing Seats

If you're trying to reduce your seat count and the "Save Changes" button is greyed out or unresponsive, follow these steps:

1. Check your active employee count

You cannot reduce seats below the number of currently active employees.

• Go to Employee Training > My Employees.

• Count your active employees (exclude anyone on the Inactive tab).

• If your active count is higher than your desired seat number, deactivate employees first until your active count matches or is below the new seat count.

• To deactivate: click the employee's name, go to Tasks > Deactivate, and confirm.

2. Refresh and retry

After deactivating employees:

• Refresh the Subscription page (or log out and back in).

• Re-enter your desired seat count and try clicking Save & Continue again.

3. Check your plan type

Some annual plans may have restrictions on mid-term seat reductions. If you're on an annual plan and still can't reduce seats after deactivating employees, contact support for assistance.

4. Try a different browser

• Clear your browser cache and cookies.

• Try Chrome in an incognito/private window.

• Make sure your browser zoom is set to 100% — buttons can sometimes be hidden when zoomed in.

Still stuck? Contact Greenius Support at support@gogreenius.com or call 1-877-482-2323. Please include:

• Your current seat count and desired seat count

• The number of active employees on your account

• A screenshot showing the greyed-out button